Vicky Bisbach

Goal-oriented Network Administrator with over 20 years of experience as a software instructor focused on specialized curriculum development, individual and group training of individuals with a diverse skill level and software testing. Proven leader equipped with advanced communication, interpersonal and management skills. Motivated self-starter with solid expertise in entrepreneurship, quality control and operations support.

Areas of Expertise
  • End-user Training
  • Network Infrastructure
  • End-User Support
  • Legal Software Testing
  • IT Operations
  • Data Migration
  • Curriculum Development
  • Business Process Improvement
  • Applications Support
  • Desktop Application Installation
  • Project Management
  • Quality Control
Technical Proficiencies

Platforms:  Windows, Mac OS

Tools:          TCP/IP, DHCP, WINS/DNS, Windows 2003/2008 Server, MS Exchange 2003/2010, MS Office Suite 2003-2016, MS Visio, MS Project, OneNote, Adobe Acrobat, Nuance PDF Converter Enterprise, Camtasia, Litmos, MetaData Assistant, eCopy, Summation Blaze, Prolaw, Cisco VPN, iManage WorkSite, including Matter Centric, Veeam, VMware, Parallels, Fusion, Smart Draw, Big Hand, Evernote, NovaMind, OmniOutliner,       Carbon Copy Cloner

Education and Certifications

Bachelor of Science Degree – Computer Sciences & Business Administration
University of Wisconsin – Platteville, Platteville, WI

MCT:  Microsoft Certified Trainer
MSOMS:  Microsoft Office 2013 Master Specialist
MSOE:  Microsoft Word 2013 Expert
MSOS:  Microsoft Excel 2013
MSOS:  Microsoft PowerPoint 2013

I enjoy helping people learn new software and walking them through solving problems or questions they may have using features. I get great satisfaction in seeing someone’s confidence level grow as they continue working with new software.